looking for a few good ideas

  amongst the irregular verbiage

The Carpet God is Angry

We get up and take a shower. Uh-oh - the carpet is wet. Surely all this dampness wasn't just run-off? No, the underlay is soaking. Um... there's a leak in the shower drain somwhere?

After an urgent call is placed to the builder customer care number, we discover another problem. The front bedroom is also suffering from a very wet carpet. This was definitely not apparent the last time we were here for our walkthrough. Looking closely at the baseboard we could see extensive water damage, suggesting a slow leak of perhaps a week's duration. The damage goes out the door and continues into the hallway.

There is a very real possibility that the Eagle Sentry contractors caused some accidental damage while they installed the network wiring in the walls. I unscrew one of the jack plates and could clearly see a steady drip coming from somewhere above - about one drip per second. Arghh. This could get very messy. Last thing we need is two different parties accusing each other of causing the problem, while our problem remains unfixed.

At this point, we get a phone call from Heidi at the plumbing subcontractors, saying that they've been contacted by the builders, and that someone could be with us tomorrow, and could we avoid using the shower until then?

I explain that we have encountered additional problems since talking to the builder customer care people, and at that point Heidi says that she'll change the appointment so that someone can get here today.

Ruben the plumber arrives. He finds the problem with the shower - it's a missing gasket, apparently - but he purses lips at the front bedroom. "This is bad", he mutters. "You really needed us". He takes out his drywall saw and cuts a whole in the wall a certain distance above the jack plate. The hole is right at a junction in the water pipe - and it's leaking all right. Lisa and I sigh in relief - this is not caused by the wiring installation.

Ruben places a call in to their "water extraction" subcontractors, to arrange for some blowers to be set up to, well, extract the water. In other words, They blow a lot of air around to evaporate the water and dry the carpet. 

Brett the builder's Development Manager shows up. Here's the deal: They'll replace the entire affected area of carpet, no trouble. Item of interest #1: Our particular carpet pattern isn't in stock and won't be milled until April 15. So what they will do is after the carpet is dry, they'll replace the underlay, tack down the existing carpet - so we can move in as if normal - and then, when replacement carpet is available, they'll move all our furniture out, and replace the carpet. Item of interest #2: Because the carpet is being re-milled, the "dye-out" will be different, and therefore, in order to make the carpet match, they will replace the carpet in all four bedrooms, the hall, and the living room. (The three bedrooms are a contiguous lay of carpet, as is the master bedroom and living room, y'see.)

Over my #$%^& dead body, I say. We'll sign anything release you like, we don't care if the color doesn't match. You've laid the carpet three times already in this house, it's PERFECT, we like the color, you're not changing it in rooms that don't need it. 

We have to work next week, explains Lisa. These rooms are our home offices, we have to be set up and working. Just replace the carpet in the front room and hallway, and the master bedroom suite. Leave our offices and living room alone. 

Brett explains that he only wants us to be happy, so I think he'll go along with this plan. We'll see if the carpet is different in colour. It can't be too much different, otherwise why the heck do people bother going to Dupont to see samples?